Wholesale Trade Info.
Payment can be made by direct deposit or cheque. In addition to cost of goods a freight charge will be applied to your order.
All prices quoted are in Australian Dollars.
We use Australia Post or Couriers Please within Australia depending on which method is more cost efficient and timely.
We will quote several options for international shipping so the client can select which best meets their needs. We always work out the most cost efficient means to send your goods. Shipping will be added to your order and an updated invoice will then be sent to you.
You must select “WHOLESALE ORDER”, as your shipping method, so we can apply the most cost efficient shipping method and rates to your order.
The Alpaca and Natural Textile Store will exchange,repair or credit defective goods at our discretion. Please contact us within 48hours of receiving faulty goods and those goods must be returned within 7days.
We do not normally give refunds if you simply change your mind, or make a wrong selection.
Before any goods will be accepted for return, a return authorization number from Alpaca and Natural Textiles Store must be obtained.
Once return authorization is received customers are responsible for shipping costs back to Alpaca and Natural Textiles Store. We will then ship the replacement goods at our expense. A return authorization number may be obtained by calling 61 7 54785577, Mon-Fri 10.30am-4pm.
Exchanges or returns can be made providing:
- The goods are in original condition
- The price tag is attached and returned with the goods
- A copy of the original receipt is provided
- A return authorization number has been obtained from Alpaca and Natural textiles Store
- Goods are packed carefully and returned by registered post